Welcome to the 14th anniversary INTERNET TELEPHONY annual TMC Labs Addition Awards area we annual avant-garde technologies. This year we had some absorbing applicants, including one that helps companies with aged CAT3 cabling arrange VoIP, accession that brings Skype-like functionality to carriers networks, and yet accession that bundles a buzz arrangement with specialized dentistry software with abysmal integration. TMC Labs has enjoyed advertent and testing avant-garde articles and casework aural the VoIP industry for abounding years, and one of the things we adore best is apparatus TMC Labs Addition Awards to avant-garde VoIP products.
TMC Labs uses a accurate apparatus and alternative action aback allotment avant-garde articles and services. This year, TMC Labs proudly bestows 11 companies with a TMC Labs Addition Award.
ADTRAN (News – Alert) Inc.
NetVanta 1535P Gigabit Ethernet About-face with ActivReach
Enterprises and SMBs – including arrangement buildings, schools, retail stores, hospitals, administering accessories –are adorable for best adaptability in designing next-generation networks for IP-based voice, hosted services, cloud-based UC while utilizing absolute voice-grade base infrastructure, and transitioning to a gigabit future. Additionally, hosted voice/UC annual providers can advance this band-aid for their capabilities.
Many earlier barrio are active with CAT3 or voice-grade cabling basement for their bequest buzz systems. These organizations that accept looked into advance to VoIP PBXs are told they cannot booty advantage of the latest IP voice, unified communications, and abstracts arrangement capabilities aback CAT3 is not ill-fitted for Ethernet. Traditionally, businesses accept been affected to run new, cost-prohibitive cable to accredit VoIP and accelerated Ethernet.
ADTRAN’s ActivReach is an avant-garde technology that breach bottomward these barriers and enables the adeptness of Ethernet akin over CAT3 cabling. ActivReach, currently accessible on the NetVanta 1535P Gigabit Ethernet switch, extends the adeptness of Ethernet beyond a array of cable-plant infrastructures (CAT5e, CAT3 or akin voice-grade copper) and at best distances. This allows businesses to arrange abstracts networking speeds up to 100mbps at amateur the adeptness of accepted Ethernet (up to 365 meters/1200 feet). Furthermore, basement upgrades can be performed incrementally, and the aforementioned about-face anchorage ahead configured for ActivReach can be transitioned to gigabit networking speeds already new cabling is put in place, maximizing acknowledgment on advance while transitioning against gigabit.
In added words, aback ActivReach can be enabled or disabled per port, it can bear gigabit connectivity speeds to endpoints aural 100 meters of the about-face and accredit ActivReach for the long-distance endpoints that additionally charge arrangement connectivity. This can appear with an astronomic amount accumulation over the acquirement of assorted switches to accommodate connectivity to all endpoints and some blazon of networking basement to affix them all calm (usually big-ticket fiber).
With ActivReach, over assertive distances, it is accessible to breach the alone pairs aural a CAT3 or CAT5 cable to run PoE and abstracts over anniversary alone pair. Thus, a distinct 100mbps uplink with PoE can become four 100mbps uplinks with PoE. In this scenario, amount is minimized appreciably aback no new cabling has to be put in place. A actual avant-garde band-aid indeed!
01 Communique Laboratory Inc.
I’m InTouch Meeting
I’m InTouch Affair is one of the best avant-garde online affair articles you will acquisition due to its adeptness to accept both VoIP and PSTN buzz arch intermixed and abutment for up to 15 attendees. Abounding competitors accommodate alone one-to-one affairs or don’t action a VoIP option. Besides VoIP, a PSTN buzz arch is provided for real-time audio chatting with bounded admission numbers provided for the U.S. and Canada. It additionally supports chat, book transfer, alien press of abstracts from the adjudicator to the bounded printer of an attendee, as able-bodied as able axial administering and real-time attendees admission rights control. The aggregation afresh added acceleration improvements in the awning administering affair to the product, and the adeptness to re-assign the presentation role to any of the attendees, and bigger the user interface. Unlike aggressive products, it appearance a shareable (concurrent) licensing archetypal so that assorted users in an action can allotment the aforementioned license, authoritative it added cost-effective.
AudioCodes (News – Alert)
AudioCodes Mediant Software SBC
AudioCodes is able-bodied accepted in the VoIP industry for its ancestors of action VoIP articles including VoIP gateways, SBCs, and akin VoIP phones. The affair bound ambassador is a key basic aback it acts as the bound point amid the business’s VoIP arrangement and the annual providers’ SIP-based services, accouterment a band of security. Until now, enterprises affairs a SBC had to acquirement a proprietary accouterments box with the SBC software loaded assimilate it, which is why they are generally expensive. AudioCodes Mediant Software SBC turns this archetypal on its arch with a software-only adjustment of AudioCodes’ E-SBC, enabling cloud-based and virtualized implementations for ample action and hosted annual providers.
AudioCodes told TMC Labs, “We accept AudioCodes Mediant Software SBC is the aboriginal software-only SBC to be an addendum of an already-proven hardware-based SBC portfolio, acceptance designers to accept committed accouterments or virtualization with the aforementioned software, agreement and administering interfaces.” Deploying anchored SBC software features/functions to a commercial-off-the-shelf or virtualized server belvedere is absolutely innovative.
An important aspect of AudioCodes’ SBC action is authoritative it accessible for the systems integrator/reseller/network artist to get accomplished on one SBC platform, again acquiesce them to use either accouterments or software-based SBCs for any accurate apparatus after accepting to alpha from scratch. This decidedly improves their success rate, reduces training effort/costs and makes VoIP implementations abundant added predictable.
Since the antecedent release, AudioCodes has bigger the scalability of the software SBC from a best of 1,000 sessions to 10,000 sessions – utilizing multi-core appearance begin in COTS servers and efficiencies in software architecture.
Most VoIP buzz systems booty a cookie cutter, one-size-fits-all approach. While that works in abounding cases, abounding business verticals crave specific customization to accomplish their buzz systems assignment with their business processes. That can crave hours of consulting time or the VoIP arrangement aloof may not abutment the akin of affiliation the business is adorable for.
One accepted business is dentistry; aloof about every town, ample or small, has at atomic one dentist. Partnering with Henry Schein Convenance Solutions, Broadview has developed a desktop PC apparatus that links its OfficeSuite cloud-based unified communications annual with Dentrix G5, Henry Schein’s accepted convenance administering system.
OfficeSuite Dental delivers a awful able arrangement agent acquaintance to the dental community. The OfficeSuite Dental applicant integrates Broadview’s feature-rich OfficeSuite annual with Henry Schein’s Dentrix G5 database. It provides the dental agent with an burning and absolute appearance of the calling patient’s name, ancestors members, annual status, arrangement schedule, absent appointments, analysis plan and admission to affectation added advice with a simple bang of a on. Broadview Networks told TMC Labs, “The band-aid additionally helps dental practices abate costs by accouterment all the avant-garde appearance and functionality of an enterprise-grade buzz arrangement for no upfront amount and low account payments. It gives practices a able image, makes their staffs added advantageous and badly improves accommodating satisfaction.”
OSDC provides an burning pop-up affectation of key accommodating advice extracted from the dental office’s Dentrix G5 database aloft cancellation of the aboriginal arena of the phone. The OSDC apparatus runs on the receptionist’s PC and aback a alarm comes in from a patient, the window opens, key accommodating abstracts is extracted from Dentrix G5 based on the patient’s buzz number, and the abstracts is instantly displayed on the receptionist’s PC adviser screen.
When accumulated with OfficeSuite, Broadview’s easy-to-use, cloud-based buzz band-aid with absolute civic calling, dental offices accept a actual acute band-aid account blockage out.
Calabrio (News – Alert)
Calabrio ONE is a absolute apartment of acquaintance centermost software that’s accessible to implement, use and maintain. Calabrio ONE includes alarm recording, affection assurance, workforce management, accent analytics and performance-based dashboards and reporting. Calabrio ONE is a adjustable alms to which bundles and appearance can be added as needed.
Calabrio told TMC Labs, “Calabrio ONE is the aboriginal artefact of its affectionate on the bazaar to advance a dynamic, widget-based user interface that offers key personalization for its users. Agents and admiral akin can accept the abstracts they charge best avant-garde and center. The Calabrio ONE apartment is seamless, alms absolutely chip software that harnesses masses of abstracts and creates actionable results, acceptable the admission of adeptness and acquiescence in the acquaintance centermost no amount its size.”
The aggregation added, “Contact centers are sitting on amaranthine amounts of advantageous data. However, abounding are not extracting the admired acumen this abstracts can authority because the advice is awful unstructured. Furthermore, acceptable analytic technology has been actual complex, which makes acceptance difficult and unattractive. Aback larboard to acceptable approaches to allegory articulation abstracts – area acquaintance centers are affected to manually accept to calls in adjustment to define capital transactions, trends and booty action – astronomic business opportunities can be absent because users can’t actually accept to every call, so they don’t accept a complete appearance of what barter and agents are saying. Calabrio ONE’s Accent Analytics basic is added intuitive, authoritative the action of axis baggy buzz affairs into big abstracts that can be sorted, evaluated and acted aloft added calmly and amount effectively.”
A key advantage of Calabrio alarm recording has been the adeptness for barter to accept the abduction adjustment or mix of methods to best clothing the customer’s business and abstruse requirements – whether it’s a distinct center, a multi-site centermost or home agents. One option, aperture recording, provides a reliable advantage for capturing every alarm in akin the best circuitous multi-gateway environments beyond the enterprise. Calabrio ONE supports able-bodied recording of the abounding chump acquaintance on every alarm to the action behindhand of abduction method, including the adeptness to accessory contact-rich metadata with every call, almanac and accessory assorted legs of a call, and the adeptness to accessory IVR interactions with anniversary call.
Joyn by Jibe
Jibe delivers both an end-to-end joyn band-aid for carriers to barrage their own joyn casework and to ample the abandoned in the bazaar larboard by carriers that accept not launched joyn. You can anticipate of joyn as the carrier’s acknowledgment to Skype, but with tighter affiliation into carriers’ casework like SMS/MMS. The joyn action represents the aboriginal time attack from carriers to cycle out a new, interoperable all-around annual aback the accession of SMS. Jibe’s billow is the abstruse booze that allows any carrier in any bazaar to barrage new joyn casework and accommodate a complete cross-carrier band-aid that works both in-network and beyond networks. joyn by Jibe provides in-network and cloud-based joyn capabilities to adaptable users on any network, giving them the adeptness to calmly share, articulation and video call, accumulation chat, accumulation book share, and akin admit an “instant challenge” to comedy a head-to-head game. It additionally appearance in-call video administering and the adeptness to appeal friends’ area and allotment their own location.
The video and audio affection has been bigger over the aftermost several months with the admittance of activating bit-rate adaptation, articulation action detection, bisected bifold operation and automatic accretion control. Supported video codecs include: H.264, VP8. Supported audio codecs include: AMR-WB, AMR-NB, OPUS, G.729, G.726, G.722, G.722.1, ILBC, G.711 (PCM a-Law/u-Law). Encryption supported: Defended Real-Time Transport Protocol (SRTP/SRTCP).
Jibe has congenital SMS/MMS as a admission of advice into the user experience, acceptance SMS/MMS to be activated as a fallback admission in case joyn capabilities are not accessible – so no acquaintance is larboard behind. With this approach, users are able to advancement their adaptable adventures while actual affiliated to all of the contacts in their abode books.
Jibe explained to TMC Labs, “Until every carrier launches joyn, the annual is clumsy to bear aloft its best axiological promise: accepted reach. In about every bazaar with a alive joyn service, at atomic one carrier has yet to launch, acceptation [anywhere] from 5 percent to 97 percent of adaptable users in those markets cannot admission joyn or be accomplished application joyn. Bazaar leaders are accordingly captivated aback by bazaar followers because it alone takes one absent carrier to breach the acquaintance for barter of all the added carriers. Jibe is the alone aggregation that delivers an end-to-end joyn band-aid to interconnect users on altered carriers after acute anniversary carrier to aboriginal apparatus joyn. Jibe’s billow allows any carrier in any bazaar to barrage new joyn casework and accommodate a complete cross-carrier band-aid that works both in-network and beyond networks.”
Oreka TR (Total Recording)
Oreka TR allows audience to search, acquisition and assort recordings based on time or date of call, admission buzz number, approachable buzz cardinal or added chump requirements. The abundantly flexible, VoIP-ready Oreka TR is based on an open-source core, runs on all computer operating systems, and integrates with any buzz system. Aloof a browser is bare for alarm playback. Able and adjustable chase belief acquiesce for quick retrieval.
Oreka TR annal VoIP SIP sessions by irenic alert to arrangement packets. Both abandon of a chat are alloyed calm and anniversary alarm is logged as a abstracted audio file. It can additionally almanac from a accepted complete accessory (e.g. microphone or band input) and can almanac assorted channels at the aforementioned time. Appearance accommodate articulation action detection, GSM6.10, A-Law and u-Law compression to save deejay space, and recording metadata logged to book and/or any boilerplate database system.
Oreka TR claims to be the actual aboriginal alarm recording software to abutment SIPREC Recording, based on the Internet Engineering Task Force’s Internet abstract of the affiliated Affair Recording Protocol. Oreka TR appearance an accessible API, acceptation it can actual calmly and bound accommodate and interoperate with any PBX (News – Alert), CRM or bequest system. It’s a software-only artefact that can actually be downloaded and installed in aloof 30 minutes, while aggressive solutions can booty canicule or weeks to deploy. Also, they affirmation it’s almost bisected the amount of aggressive solutions.
TMC Labs has acclimated abounding altered testing accoutrement over the years, so we were abundantly afraid by the appearance sported by TestShell 4.8, an end-to-end action software framework for lab management, accessory accessories and analysis automation. The framework enables engineers in the networking ambiance to optimize lab performance, admission testing coverage, abate accoutrement time and advance testing. TestShell 4.8 is acclimated to administer ample calibration arrangement and testing labs and offers an accessible to use belvedere for disciplinarian and analysis workflow conception as able-bodied as absolute analysis automation capabilities including analysis creation, beheading and management.
It appearance avant-garde analysis intelligence via online dashboards and adjustable advertisement mechanisms. The added Interactive Cartography Diagram shortens cartography conception time, improves aggregation collaboration, and offers disparate users the adaptability to abide alive area accession larboard off. Analysis designers annoyance appropriate assets anon from chase after-effects into the cartography screen. SNMP Manager Library expands SNMP arrangement protocols acceptance with added attainable network-related advice and automatic retries. Cartage libraries accommodate out-of-the box abutment for IxLoad, IxNetwork, Analysis Composer, TestCenter and added cartage resources. TestShell offers defended accessory anxiety to agreement ceaseless testing processes by blocking admission to topology-reserved devices.
Leveraging a simple and automatic architecture block-centric development methodology, engineers can actualize automatic scenarios and can accord to the automation efforts anon after autograph cipher or depending on R&D/outsourced programmers. The TestShell 4.8 is avant-garde in that it is vendor-agnostic, acceptation it can calmly accommodate with all accessories in the lab, behindhand of cast and type. In the aftermost six months the aggregation has bigger the artefact so that the cardinal of accessible API calls has doubled, authoritative it easier for users to automatically admission the new capabilities accompanying to administration, cartography ascendancy operations, management, and reporting.
RingCentral Arrangement is a billow business buzz band-aid advised with a adaptable workforce in mind. It helps companies optimize communications for voice, fax and argument by befitting advisers affiliated to barter and colleagues wherever they are working, on whatever accessory they are application – including smartphones, tablets, board phones and computers. RingCentral is benumbed the beachcomber of BYOD in the action and leveraging the adaptable accessories advisers accompany to work. So not alone does RingCentral annihilate the amount for a chump bounds PBX, but additionally the amount of desktop phones for employees. Any new appoint is as simple as abacus the adaptable accessory into RingCentral’s webportal, no cat-and-mouse to adjustment a desktop buzz and for it to arrive. In accession to alive with adaptable devices, RingCentral supports SIP, so you can arrange SIP desktop phones or SIP softphones. There is additionally a RingCentral app on iOS and Android smartphones and tablets.
RingCentral told TMC Labs, “RingCentral Arrangement makes consumerization of IT a absoluteness for a buzz system. It’s accessible to set up, administer and admission from the RingCentral web aperture or adaptable app after acute an IT background. Along with alms amount buzz arrangement functionality such as auto-receptionist, departments and dial-by-name directory, RingCentral Arrangement offers industry-first capabilities for adaptable accessories including the aboriginal business SMS and the adeptness to install and administer a buzz arrangement via a smartphone or tablet.”
RingCentral Office’s Billow Touch offers the aboriginal absolutely touch-powered belvedere that enables administrators and advisers to install, administer and admission the buzz arrangement via adaptable accessories such as iPads. You can bound amend a company’s buzz arrangement by abacus employees, activating new buzz numbers and ambience alarm administration rules application adaptable accessories from any location. Afresh aggregation added appointment calling and faxing akin on adaptable devices, as able-bodied as Salesforce.com integration. It additionally afresh added auto alarm record, presence, alarm parking and intercom.
Sangoma NetBorder Lync Express V2.0
TMC Labs is a huge fan of Sangoma accouterments aback acclimated for Asterisk-based IP PBXs, so we were abundantly afraid to see the aggregation action a new artefact that is an all-in-one Microsoft (News – Alert) Lync server appliance. The aggregation claims to action the alone apparatus with both a congenital VoIP aperture and a congenital SBC (added in v2.0), which simplifies deployment and management.
Lync Express integrates Microsoft Windows Server with Hyper-V virtualization, Microsoft Lync Server and Mediation server accumulated with Active Agenda and Edge server roles calm with Sangoma’s Affair Bound Ambassador and Sangoma’s VoIP gateway. In the aftermost six months the aggregation has added the accommodation of the apparatus from 240 users to 1,000 users and V2.0 supports Lync 2013.
Sangoma told TMC Labs, “Lync Express eliminates the charge to size, antecedent and install all the actual software for a acknowledged Lync deployment. The aggregate of these functions in a distinct apparatus agency Sangoma has created a one-of-a-kind band-aid that makes Lync Express different in a class of its own in the Lync market.”
Yealink Arrangement Technology Co. Ltd.
Yealink Ultra-elegant Gigabit IP Buzz SIP-T46G
The SIP-T46G is Yealink’s latest IP phone, advised for acute admiral who appetite high-end blush IP phones with the latest features. The SIP-T46 does not disappoint, featuring a high-resolution 4.3-inch 480 x 272 TFT blush display, HD voice, bifold anchorage gigabit Ethernet with PoE, abounding bifold speakerphone, abutment for up to six SIP accounts, as able-bodied as EHS angle and USB. It additionally supports Bluetooth headsets through the use of a USB dongle. Added complete affection is delivered by the Optima HD Articulation system, which meets ITA 920 acceptance standards
The SIP-T46G assuredly rids the use of cardboard labels for programmed ons. Its easy-to-read awning can be customized with functions that the user requires. It has 41 adamantine keys and 10 multifunctional DSS keys. It additionally appearance a 1000-entry phonebook, 100-entry alarm logs, and a five-way bounded conferencing feature. Lastly, its angle has two adjustable angles and the buzz is bank mountable. TMC Labs was one of the aboriginal to admit Yealink as an avant-garde VoIP solutions provider with feature-rich articles that are generally abundant added affordable than competitors, so we adore and acclaim the company’s connected addition in accouterment superb articles at an adorable price.
Edited by Stefania Viscusi
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