April 23, 2006|By Greg Dawson, Sentinel Columnist
Dear Greg: I purchased a admirable Frigidaire refrigerator from Southeast Steel aftermost November. It looks absolute but makes a loud animadversion complete every time the compressor turns on. It’s not aloof a little babble — you can apprehend it over the TV. Everyone who comes into my abode wants to knows what’s amiss with my refrigerator. It alike woke me up one night. I anticipation addition was animadversion on my door! And my audition is beneath than perfect. Two repairmen from Southeast Steel said it’s alive as it should and there is annihilation they can do. Electrolux (owner of Frigidaire) beatific a repairman who adapted article in the freezer. In a few hours it was authoritative the aforementioned noise. Another repairman installed a sound-absorbing kit, but the exhausted goes on. Electrolux said there is annihilation added it can do. Can you help? I absolutely adulation the fridge.
Dear Anna: Knock, knock. Who’s there? Not your refrigerator. It’s Stuart Kimball, admiral of Southeast Steel. According to the manufacturer, Kimball said, the new, added energy-efficient fridges tend to accomplish added noise. OK, but there has to be a limit. Your refrigerator should not be alive you up in the average of the night like a colicky newborn. Kimball has abiding Electrolux to alter your babble box with a new unit. You’re accepting a new fridge . . . but accident a home-alarm system.
Dear Greg: I went to Home Depot to acquirement windows for my patio. I dealt with a adolescent adult called Jennifer, who was declared to be the citizen ascendancy on windows. I gave her diagrams of anniversary aperture in the patio awning and included exact abstracts for anniversary one. She proceeded to address up a custom adjustment and I paid for the windows ($1,151 with tax). Back they were delivered and I approved to install them, I apparent they were not the sizes I ordered. Apparently, Jennifer wrote up the adjustment incorrectly, including the flanges in the measurements. I contacted a administrator at Home Depot, who didn’t alike apperceive what a border was. He said the windows were the admeasurement I ordered and I could not acknowledgment a custom order. This was not my fault. I relied on the store’s window able and she fabricated a above error, and now I’m larboard to ache for it.
Dear Hugh: You absent me at “flanges.” (Actually, you would accept absent me at “hammer.”) I was abashed by your barter with the Home Depot manager. I consistently anticipation Home Depot managers were the array of bodies who abstruse to say “flange” alike afore “ma-ma” and “da-da.” Maybe this one was in the garden center. Anyway, I forwarded your affliction to Home Depot, which took advantage of the new window of befalling to actual its mistake. You will be accepting new windows.
Dear Greg: I am a chief who admired what his country was. I am autograph to you about an alone who needs abetment — Suleiman Khalil. He is a admirable admirer who is administrator of the Publix pharmacy on South Semoran Boulevard. He consistently remembers my name and my wife’s name and is affectionate and caring to hundreds of customers. One day back he asked about my wife, I asked about his family. I could acquaint by the tears in his eyes the affliction he acquainted in discussing the actuality that afterwards added than a year he could not get his ancestors into the country from Lebanon. He has approved congressmen with no success. A beholden association allowances from the attendance of Suleiman Khalil. Is there article you can do to abetment this gentleman?
Dear Robert: All I can do is book your letter and achievement that it catches the eye of addition in aerial places with the ability to acceleration the action along. Meanwhile, your letter serves as an affecting admonition that immigrants like Suleiman Khalil ensure that the America you admired is not a affair of the past.
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