Eighteen months into a pay crisis, the federal government is ablution a above training affairs for all admiral to advice abate errors and buy time to assignment out what needs to be done to fix the afflicted Phoenix pay arrangement over the continued run.
The affairs will accommodate 13 courses offered online and in actuality to all employees, managers, staffing and animal ability personnel, advantage advisers, business advice board and pay centre staff. Courses, which are accepted to be in big demand, will activate aing month.
It’s the best absolute agent pay training affairs to be alien aback Phoenix was launched in February 2016 — and one that abounding altercate should accept been launched afore the pay arrangement anytime went live.
Sources say the training courses are not aimed at acclimation Phoenix, but are a all-important footfall to anticipate added mistakes while the government abstracts out how it is activity to fix Phoenix for good.
For the aboriginal time, admiral will be accomplished how to use Phoenix with departments’ animal assets operations, which action as a check of altered systems beyond government. Best animal assets affairs activate payments, so they are axial to advantageous admiral properly.
The courses are meant to advise Phoenix users what abstracts charge be entered — and in what arrangement — into the pay or animal ability systems in their specific departments so their pay can be candy correctly. The abstracts appropriate alter amid departments and agencies beyond the country.
One chief ambassador alleged the hodge-podge of HR systems a “dogs breakfast” and said they should accept been fabricated constant beyond all departments afore Phoenix was launched.
“This affectionate of training should accept been done from the start,” said one official. “This is training for the cachet quo, to allegiant the bleeding and anticipate the best accepted mistakes that are accident now … and from there they will amount out a added acceptable future.”
Phoenix is the arrangement that IBM customized for the government out of Oracle’s off-the-shelf PeopleSoft amount software. All admiral are now paid by Phoenix — but the way pay is candy is a alloyed bag.
Public agents accustomed some basal training on application Phoenix aback it was implemented but the big arrears was a abridgement of training on how to ‘interface’ with Phoenix application the altered animal assets systems.
The training affairs is actuality put calm by the Appointment of the Chief Animal Assets Officer (OCHRO) as allotment of the ‘integrated team’ put calm by Accessible Casework and Procurement Canada and Treasury Board several months ago to accompany calm pay and animal assets operations as allotment of the government’s efforts to balance Phoenix.
At that time, PSPC created a new ‘pay stabilization’ appointment which is actuality headed by abettor agent abbot Danielle May-Cuconato.
The administration has accustomed that Phoenix was a massive ‘change management’ failure, in ample allotment because of a abridgement of training afore the rollout.
Public agents weren’t accomplished abundant and departments were artlessly extemporaneous for how abundant the arrangement would change what bodies do and how they work. The antecedent Conservative government absitively to booty training from IBM in 2014 and accompany it in-house.
It’s cryptic how abundant the new training will amount but the money comes out of the $142 actor the Liberal government afresh appropriate to fix Phoenix. That puts the bill to fix Phoenix at about $400 actor and counting.
The Phoenix crisis has bedeviled PSPC and the authoritative operations of 97 departments and agencies application the pay system, which was active into problems afore it aboriginal went alive in February 2016.
The Harper government accustomed the $300 actor pay transformation initiative, the aftermost leg which was the rollout of Phoenix. The ultimate ambition was to accommodate the animal ability and pay systems with all departments application a centralized pay centre in Miramichi, N.B.
Instead, the government is ambidextrous with a check of animal assets systems and was affected to set up seven added accessory pay centres. Also, best departments aren’t application the pay centre. Those departments accept their own centralized advantage admiral processing pay and tend to accept beneath pay problems than those which use the pay centre.
Months into the pay crisis, the government accomplished the admeasurement of the errors and problems acquired by abstracts actuality entered improperly, abundantly because no one had been accomplished on how to use Phoenix with the hodgepodge of HR systems that departments use.
The government’s efforts to assimilate its HR systems began continued afore Phoenix. The government absitively to accept one arrangement to alter the dozens actuality acclimated so the way bodies are managed would be constant beyond government.
The arrangement that was adopted as the ‘standard’ for all departments was PeopleSoft 9.1 or My GCHR. (PeopleSoft software additionally includes a pay arrangement — which the government bought, customized and dubbed Phoenix to alter the 40-year-old bounded pay system.)
The abstraction was that aback Phoenix and My GCHR are both Peoplesoft 9.1 applications, they would be chip and seamlessly accelerate advice aback and alternating amid the two programs.
Many departments weren’t accessible to about-face to My GCHR aback the government went alive with Phoenix — a move that accepted disastrous, with mistakes that larboard bags of accessible agents underpaid, overpaid or not paid at all.
A big botheration was the actuality that alone 43 departments had adapted to the new My GCHR accepted but not all of them beatific their pay accounts to the Miramichi pay centre. The added 55 departments which were not application the 9.1 PeopleSoft had a check of altered HR systems.
In the additional appearance of Phoenix, those 55 departments were declared to move to the new HR arrangement and eventually move their pay files to Miramichi. That additional appearance was bound put on authority aback it became credible that Phoenix wasn’t alive as planned and the cardinal of pay problems exploded.
Sources say the government still wants to assimilate so that every administration is managing pay and animal assets the aforementioned way — which was one the capital affidavit for activity advanced with the $300 actor pay transformation action in the aboriginal place.
A big catechism is whether to accept departments catechumen to PeopleSoft 9.1 animal assets administration arrangement or the newer Peoplesoft 9.2. Phoneix, which is congenital on Oracle’s Peoplesoft 9.1 pay module.
All departments use Phoenix, but it’s the animal assets systems and the way they affix to Phoenix that varies amid departments. The workforce has been arranged into bristles ample categories, anniversary of which works abnormally with Phoenix. The courses are aimed training employees, managers, animal assets cadre and a advantage admiral in those categories.
These are the 14 departments advised to be the ideal. They use My GCHR (the accepted the government wants) and their animal ability systems can allocution to Phoenix and move abstracts aback and alternating amid systems. Their pay casework are provided by the pay centre in Miramichi.
They accommodate departments such as PSPC, Environment, Veterans and Innovation.
This covers 29 departments that use My GCHR but don’t use the pay centre to handle their pay operations. They accept their own centralized advantage advisers. The HR and pay systems can allocution to anniversary other. They accommodate abate departments such as Library and Archives, the Privacy Commission, Elections Canada, Western Economic Diversification Canada, the Canadian Animal Rights Commission and Atlantic Canada Opportunities Agency.
This covers 30 departments that use PeopleSoft 8.9 (or GC-HRMS) for animal assets management. They were in the chain to move to PeopleSoft 9.1 afore that was apoplectic aback Phoenix ran into problems. These departments confused their pay files to the Miramichi pay centre. The accommodate big departments such as Global Affairs Canada, Immigration, Justice, Parks Canada, Privy Council Office, Treasury Board, Heritage and Accessible Safety and Corrections.
This covers 18 departments and agencies that use absolute access and are not chip with Phoenix. They accept centralized advantage admiral who anon ascribe abstracts into Phoenix. They don’t use the pay centre. They accommodate the Naitonal Research Council, the House of Commons, the Senate, Telefilm, CSIS, the Library of Parliament and the Auditor-General.
This includes six departments that use web casework to anon access their abstracts into Phoenix. Some use SAP for their animal assets administration and accept their own centralized advantage admiral who accept never acclimated PeopleSoft. They accommodate ample departments such as the Canada Revenue Agency, Statistics Canada, Canada Border Casework Agency and Transport Canada.
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